{"v":"<p dir=\"auto\"><strong>Background.<\/strong> Forms V2 is the new paperwork system for client visits. During a visit, staff go through an on-screen interview with the client, the system fills in the agency&#39;s paper forms, and the client signs on screen. The plan is to send the client their signed copies by web link. On 29 Sep 2026 Jane showed the customer the Start of Care \/ Annual (SOC\/AO) visit on site. This issue is one item from their feedback (item <strong>D5<\/strong> in <code>docs\/ActionItems.md<\/code>).<\/p>\n<h2 id=\"user-content-the-question\" dir=\"auto\">The question<\/h2>\n<p dir=\"auto\">Many clients don&#39;t have a smartphone. Most do have cable TV. How do they get their signed forms?<\/p>\n<h2 id=\"user-content-ideas-raised-and-our-assessment\" dir=\"auto\">Ideas raised, and our assessment<\/h2>\n<ul dir=\"auto\">\n<li><strong>A cable TV &#34;channel&#34; \/ digital signage.<\/strong> A cable channel is broadcast to everyone on the system, so it can&#39;t carry one client&#39;s health information. Signage and smart-TV apps need internet in the home, which is exactly what&#39;s missing.<\/li>\n<li><strong>A USB stick for a smart TV.<\/strong> That leaves health information loose in the home, and a TV can&#39;t open an encrypted stick. Many smart TVs show photos from USB but not PDFs.<\/li>\n<\/ul>\n<h2 id=\"user-content-realistic-options\" dir=\"auto\">Realistic options<\/h2>\n<ol dir=\"auto\">\n<li>A <strong>paper copy<\/strong> left at the visit or mailed.<\/li>\n<li><strong>Send to a family member or representative<\/strong> the client names (their own choice, since that person receives health information; see C3, #83).<\/li>\n<li>A <strong>text link<\/strong>. It works on many phones that aren&#39;t smartphones, but only if the phone has a browser.<\/li>\n<\/ol>\n<h2 id=\"user-content-blocked-on\" dir=\"auto\">Blocked on<\/h2>\n<p dir=\"auto\">The client capability survey (D6). Decide once the survey shows how many clients fall in each group.<\/p>\n"}