{"v":"<p dir=\"auto\"><strong>Background.<\/strong> Forms V2 is the new paperwork system for client visits. During a visit, staff go through an on-screen interview with the client, the system fills in the agency&#39;s paper forms, and the client (or their representative) signs each form on screen. On 29 Sep 2026 Jane showed the customer the Start of Care \/ Annual (SOC\/AO) visit on site. This issue is one item from their feedback (item <strong>W1<\/strong> in <code>docs\/ActionItems.md<\/code>).<\/p>\n<h2 id=\"user-content-what-the-customer-said\" dir=\"auto\">What the customer said<\/h2>\n<p dir=\"auto\"><strong>Nobody signs for the client if the client signs.<\/strong><\/p>\n<h2 id=\"user-content-how-it-works-today\" dir=\"auto\">How it works today<\/h2>\n<p dir=\"auto\">The &#34;signed on behalf of the client&#34; (representative \/ authority) questions and signature lines are shown even when the client signs for themselves.<\/p>\n<h2 id=\"user-content-what-to-do\" dir=\"auto\">What to do<\/h2>\n<p dir=\"auto\">When the visit records that the client signs personally:<\/p>\n<ul dir=\"auto\">\n<li>hide the representative questions (name, relationship, authority), and<\/li>\n<li>leave the representative signature lines unsigned and blank on the paper.<\/li>\n<\/ul>\n<h2 id=\"user-content-technical-notes\" dir=\"auto\">Technical notes<\/h2>\n<p dir=\"auto\">Elements: <code>shared.release.authority<\/code> and the consenting-person signing slots. Related: W2 (what to show when it is a POA), W4 (witnesses).<\/p>\n"}