{"v":"<p dir=\"auto\"><strong>Background.<\/strong> Forms V2 is the new paperwork system for client visits. During a visit, staff go through an on-screen interview with the client, and the system fills in the agency&#39;s paper forms from the answers. Form 3040 is the state&#39;s supervisory visit form. On 29 Sep 2026 Jane showed the customer the Start of Care \/ Annual (SOC\/AO) visit on site. This issue is one item from their feedback (item <strong>A2<\/strong> in <code>docs\/ActionItems.md<\/code>).<\/p>\n<h2 id=\"user-content-what-the-customer-asked\" dir=\"auto\">What the customer asked<\/h2>\n<p dir=\"auto\">In the 3040&#39;s orientation section (&#34;attendant should report problems to the agency&#34;), <strong>remove<\/strong> the questions &#34;who should they report to&#34; and &#34;phone number&#34;. They are always the agency itself.<\/p>\n<h2 id=\"user-content-what-to-do\" dir=\"auto\">What to do<\/h2>\n<p dir=\"auto\">Fill both from the agency&#39;s own name and phone number (the agency, or the branch if each branch has its own phone). Stop asking them.<\/p>\n<h2 id=\"user-content-check\" dir=\"auto\">Check<\/h2>\n<p dir=\"auto\">Is the phone the agency&#39;s main number or the branch&#39;s? It should come from the same agency\/branch details used for the footer (F2).<\/p>\n<h2 id=\"user-content-technical-notes\" dir=\"auto\">Technical notes<\/h2>\n<p dir=\"auto\">Elements: <code>form.forms-3040.ori_report_to_name<\/code>, <code>\u2026ori_report_to_phone<\/code>.<\/p>\n"}