{"v":"<h2 id=\"user-content-most-of-this-change-does-not-wait-on-the-customer\" dir=\"auto\">Most of this change does not wait on the customer<\/h2>\n<p dir=\"auto\">The customer&#39;s decision above covers only the <strong>8 shared questions<\/strong> whose wording differs between forms. In the SOC\/AO interview, <strong>250 questions belong to a single form<\/strong>, so they can simply take that form&#39;s printed wording as their label. That work can go ahead now.<\/p>\n<p dir=\"auto\">The example the customer raised is one of these. It is on the PAS Service Plan only (<code>form.pas-eval-service-plan.duplicate_phc<\/code>):<\/p>\n<table>\n<thead>\n<tr>\n<th><\/th>\n<th>Form wording<\/th>\n<th>Our interview today (<code>docs\/form-v2-interviews\/SOC_AO.json<\/code>)<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Question<\/td>\n<td>&#34;Do these services appear to duplicate PHC services?&#34;<\/td>\n<td>&#34;Do any of those services overlap with what our attendant will do?&#34;<\/td>\n<\/tr>\n<tr>\n<td>Follow-up<\/td>\n<td>&#34;Comments&#34;<\/td>\n<td>&#34;Explain the overlap.&#34;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p dir=\"auto\">The follow-up box has the same problem: the form calls it &#34;Comments&#34;.<\/p>\n<p dir=\"auto\"><strong>Keep the explanations when the labels change:<\/strong><\/p>\n<ul dir=\"auto\">\n<li>The form&#39;s own instruction (&#34;If yes, notify the individual&#39;s DADS caseworker before requesting prior approval\u2026&#34;) is already shown under the question and stays there (FormsV2Plan \u00a74.1.2).<\/li>\n<li>Our plain-English help line (&#34;Your judgement: would the client be getting the same help twice?&#34;) can stay as a hint below the form&#39;s wording. That way the label matches the paper without losing the explanation.<\/li>\n<\/ul>\n"}