{"v":"<p dir=\"auto\"><strong>Background.<\/strong> Forms V2 is the new paperwork system for client visits. During a visit, staff go through an on-screen interview with the client, and the system fills in the agency&#39;s paper forms from the answers. Some answers open further questions: answer &#34;Yes&#34; to <em>Does the client have a POA?<\/em> and the POA details appear. On 29 Sep 2026 Jane showed the customer the Start of Care \/ Annual (SOC\/AO) visit on site. This issue is one item from their feedback (item <strong>D2<\/strong> in <code>docs\/ActionItems.md<\/code>).<\/p>\n<h2 id=\"user-content-the-customer-s-concern\" dir=\"auto\">The customer&#39;s concern<\/h2>\n<p dir=\"auto\">If someone goes back and changes a primary answer after its follow-up questions are filled in, the follow-ups disappear and the forms change, possibly without anyone noticing.<\/p>\n<h2 id=\"user-content-how-it-works-today\" dir=\"auto\">How it works today<\/h2>\n<p dir=\"auto\">The server decides which questions show. Changing a primary answer hides its follow-ups (and their answers stop printing). Nothing warns or locks.<\/p>\n<h2 id=\"user-content-options\" dir=\"auto\">Options<\/h2>\n<ol dir=\"auto\">\n<li><strong>Lock<\/strong>: once follow-ups are answered, the primary answer can&#39;t be changed (or only by a supervisor).<\/li>\n<li><strong>Confirm and clear<\/strong>: changing it asks &#34;This will remove N answers below. Continue?&#34; and clears them if confirmed.<\/li>\n<li><strong>Warn only<\/strong>: show a notice that follow-up answers were hidden.<\/li>\n<\/ol>\n<p dir=\"auto\">Our suggestion is <strong>2<\/strong>. It prevents accidents without trapping staff when the first answer really was wrong.<\/p>\n<h2 id=\"user-content-decision-needed-from-the-customer\" dir=\"auto\">Decision needed from the customer<\/h2>\n<p dir=\"auto\">Which behaviour they want.<\/p>\n"}