{"v":"<p dir=\"auto\"><strong>Background.<\/strong> Forms V2 is the new paperwork system for client visits. During a visit, staff go through an on-screen interview with the client, and the system fills in the agency&#39;s paper forms from the answers. Form 3040 is the state&#39;s supervisory visit form. On 29 Sep 2026 Jane showed the customer the Start of Care \/ Annual (SOC\/AO) visit on site. This issue is one item from their feedback (item <strong>H6<\/strong> in <code>docs\/ActionItems.md<\/code>).<\/p>\n<h2 id=\"user-content-what-the-customer-said\" dir=\"auto\">What the customer said<\/h2>\n<p dir=\"auto\">On the 3040, &#34;Does the client continue to need the services?&#34; is <strong>always Yes<\/strong>.<\/p>\n<h2 id=\"user-content-decision-needed-from-the-customer\" dir=\"auto\">Decision needed from the customer<\/h2>\n<ul dir=\"auto\">\n<li><strong>Default to Yes but still show it<\/strong>, so staff can change it in the rare case it&#39;s No, or<\/li>\n<li><strong>remove the question<\/strong> and always print Yes.<\/li>\n<\/ul>\n<h2 id=\"user-content-technical-notes\" dir=\"auto\">Technical notes<\/h2>\n<p dir=\"auto\">Element: <code>form.forms-3040.continues_to_need_services<\/code>. Compare H7, where the customer clearly said to remove it.<\/p>\n"}