{"v":"<p dir=\"auto\"><strong>Background.<\/strong> Forms V2 is the new paperwork system for client visits. During a visit, staff go through an on-screen interview with the client, the system fills in the agency&#39;s paper forms, and the client signs on screen. On 29 Sep 2026 Jane showed the customer the Start of Care \/ Annual (SOC\/AO) visit on site. This issue is one item from their feedback (item <strong>D1<\/strong> in <code>docs\/ActionItems.md<\/code>).<\/p>\n<h2 id=\"user-content-the-customer-s-question\" dir=\"auto\">The customer&#39;s question<\/h2>\n<blockquote>\n<p dir=\"auto\">&#34;Mistake on a form after the fact: how do they change it?&#34;<\/p>\n<\/blockquote>\n<h2 id=\"user-content-where-we-are\" dir=\"auto\">Where we are<\/h2>\n<ul dir=\"auto\">\n<li><strong>Before signing:<\/strong> any answer can be changed. Saving a change replaces the review copy the client is shown.<\/li>\n<li><strong>After signing:<\/strong> the visit takes no more answers. The signed PDF is kept as the record and can&#39;t be altered. <strong>There is no way to correct it yet.<\/strong> (The old Forms V1 had an &#34;amend&#34; flow, retired on 1 Oct 2026.)<\/li>\n<\/ul>\n<h2 id=\"user-content-what-needs-designing\" dir=\"auto\">What needs designing<\/h2>\n<p dir=\"auto\">A correction that <strong>never changes the signed original<\/strong> but produces a new, linked revision. To decide:<\/p>\n<ul dir=\"auto\">\n<li>who may correct (a right, e.g. the <code>Amend<\/code> right that already exists in our permission list),<\/li>\n<li>whether the correction has to be signed again by the client,<\/li>\n<li>how the corrected version and the original are shown and kept (both kept, with who changed what and why),<\/li>\n<li>whether a correction is per form or re-opens the visit.<\/li>\n<\/ul>\n<h2 id=\"user-content-answer-for-jane-now\" dir=\"auto\">Answer for Jane now<\/h2>\n<p dir=\"auto\">Mistakes can be fixed any time before signing. After signing there is no correction path yet. It&#39;s on the list as this design item.<\/p>\n"}